Technology’s impact on society and national economies continues to intensify, in turn increasing the business responsibilities of technology service providers and what their customers expect from them.
This deeper entrenchment in business has also made technology providers much more sensitive to factors beyond information technology. It’s no longer sufficient for them to address client needs and provide quality products. Rather, they have to be aware of the broader economic, social and technological forces that have come to form a large bearing on their business.
Such forces make up this year’s top trends for technology service providers, or TSPs for short (below).
Technology innovation is at the heart of every TSP. However, in the digital world — with much stronger interconnections among technology providers, customers, partners and governments — traditional siloed innovation practices such as research and development and basic product development will not be enough to survive.